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We are Hiring: Forensic Casework Manager

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Forensic Casework Manager

Forensic Access are currently recruiting for a Forensic Casework Manager to join our dynamic and thriving team. This is an exciting opportunity for the right individual to join one of the UK’s most leading Forensic Science companies.

Forensic Access has a longevity and a legacy to be proud of, Formed in 1986 as an independent supplier of quality forensic science services. We have built and enviable reputation for our work in many different sectors, providing investigative and analytical forensic science, consultancy, project work, training and quality management services.

Job Title: Forensic Casework Manager

Location: Wantage, Oxfordshire

Salary: £20-22,000 per annum

Contract Type: Permanent, Full time

Reporting to: Head of Forensic Casework

What we are looking for:

The role would suit somebody with significant administration experience and ideally someone who has worked within a legal or police-based administration or customer service environment.

You must be able to demonstrate commitment, compassion and resilience and be open to a challenge. You will be a hard worker with the drive to meet the requirement of our customers, clients and colleagues. Additionally, you must be an excellent team player with the flexibility to adapt to changing priorities and have a meticulous eye for accuracy.

You should have a baseline of two years administration experience and be confident with Microsoft Office. You will posses a high degree of data input accuracy and be able to respect the confidential nature of the work.

Key Responsibilities:

  • Taking inbound enquiries from legal professionals for expert witness services and ensuring that their requirements and expectations are fully understood and met
  • Managing every aspect of case delivery to ensure that customer’s requirements are fulfilled
  • Meticulous and accurate data entry within the company CRM system in a timely manner, in accordance with team KPI’s
  • Communication between legal and science professionals to progress Casework with strict accordance to deadlines
  • Managing and maintaining the agreed financial margins and producing appropriately costed quotations, ensuring pricing is individualised and specific to customer’s needs.
  • Reviewing and quality checking expert reports and raising any anomalies

Essential Skills:

  • Display patience, efficiency, determination, attention to detail and integrity at all times
  • Have excellent communication and customer service skills and experience of a customer service environment
  • Demonstrate ownership of issues and resolutions
  • Ability to manage own workload and time management
  • Good knowledge and experience of working with Microsoft Office
  • Experience of a scientific, legal or Police administration background
  • Highly flexible and to be able to change priorities rapidly and efficiently at short notice

What you’ll receive:

A role at one of the UK’s best forensic science companies.

  • £20-22,000 per annum salary
  • Flexible working (as per company policy)
  • A welcoming team and professional workspace
  • Pension and Death in Service benefit as standard

NB: Applicants must be fully eligible to work in the UK and will be subject to security vetting (NPPV3/SC Level)

Please send a CV and Cover letter to Deborah Rushton by 26/02/2021

Email: deborah.rushton@forensic-access.co.uk

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